For Hotel Concierge Desks

Your house sends the guest. Ours sends the car.

Your guest's car reflects on your house, and it should arrive to your standard: uniformed chauffeur, correct vehicle, early and unhurried. One call to arrange, one confirmation back to your desk, and billing follows your instruction.

The mechanism

How the desk works for you.

Concierge-to-desk, one call

You call or write once with the guest's name, time, and destination. The desk handles everything after that and sends a single confirmation back to your podium. Your guest never has to repeat what you already arranged.

Arrival to your standard

A professionally vetted, uniformed chauffeur in the correct vehicle from an owned New York fleet, positioned at your door ahead of time. The guest steps out of your lobby and into the car with no waiting and no searching.

Billing follows your instruction

Charge the guest directly, route it to the folio, or bill the property account — whichever you direct, reservation by reservation. Commercial terms between the property and the desk are agreed at account opening and applied consistently.

The account follows the guest

When your guest travels beyond New York, the same desk arranges the car through vetted partners in 200+ cities under the same account. Your recommendation holds up in London or Tokyo exactly as it did at your own door.

The car at your door is part of your house's standard. The desk treats it that way.

Open an account

Property accounts open after a consultation with the desk, where billing routing, confirmation format, and your house standards are agreed before the first guest is placed in a car. Call +1 (212) 239-9500 or write to reservations@famousdrive.com.

Desk to desk

To your standard, at your door.

Where accounts start

The services you'll lean on.

Questions

Hotel concierge desks arranging guest transportation — FAQ

How are billing and commercial terms handled for the property?

Billing follows the property's instruction on every reservation — guest-paid, folio, or property account. Commercial terms between the property and the desk are discussed privately and agreed at account opening, then applied without renegotiation.

Can we arrange a car late at night or on short notice?

The desk is answered by a person around the clock, every day. Place the request whenever the guest makes it, and the desk will confirm what can be arranged and how soon. Fares are fixed when you book, at any hour.

What confirmation does the guest receive?

Whatever you direct. The confirmation can go to your podium alone, so the arrangement stays in your hands, or to the guest directly with chauffeur and vehicle details before pickup. The desk follows the house's preference on every reservation.

Speak with the desk

One consultation, then a standing account.

Tell the desk how your program runs. Terms are agreed once, the standard is set, and every reservation after that is a one-line request. Call +1 (212) 239-9500.

Reserve

Book your chauffeur.

Tell us where and when — you'll have it arranged by your desk and your rate confirmed privately, fixed when you book.